<h1>Privacy &amp; Cookies Policy</h1>
<p class="privacy-policy-p">This Privacy Policy describes the policies of Critterkill, part of FW3 Ltd, Unit 3 Woodlands Business Park, Burlescombe, Devon EX16 7LL, United Kingdom of Great Britain and Northern Ireland (the), email: gdpr@fw3group.com, phone: 01823672970 on the collection, use and disclosure of your information that we collect when you use our website. (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.</p>
<p class="privacy-policy-p">We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. We therefore recommend that you periodically review this page.</p>
<ol class="privacy-policy-ol">
<li>
<h2 class="privacy-policy-h2">Information We Collect:</h2>
<p class="privacy-policy-p">We will collect and process the following personal information about you:</p>
<ol class="privacy-policy-ol">
<li>Name</li>
<li>Email</li>
<li>Telephone Number</li>
<li>Demographic information such as address, postcode, preferences and interests</li>
<li>Other information relevant to customer surveys and/or offers</li>
</ol>
</li>
<li>
<h2 class="privacy-policy-h2">How We Collect Your Information:</h2>
<p class="privacy-policy-p">We collect/receive information about you in the following manner:</p>
<ol class="privacy-policy-ol">
<li>When a user fills up the registration form or otherwise submits personal information</li>
<li>Interacts with the website</li>
<li>From public sources</li>
</ol>
</li>
<li>
<h2 class="privacy-policy-h2">How We Use Your Information:</h2>
<p class="privacy-policy-p">We will use the information that we collect about you for the following purposes:</p>
<ol class="privacy-policy-ol">
<li>Creating user account</li>
<li>Processing payment</li>
<li>Support</li>
<li>Manage customer order</li>
<li>Manage user account</li>
<li>Advertising</li>
<li>Internal record keeping.</li>
<li>We may use the information to improve our products and services.</li>
<li>We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.</li>
<li>From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.</li>
</ol>
<p class="privacy-policy-p">If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.</p>
</li>
<li>
<h2 class="privacy-policy-h2">How We Share Your Information:</h2>
<p class="privacy-policy-p">We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:</p>
<p><strong>CookieFirst<br></strong>We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.</p>
<p class="privacy-policy-p">We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.</p>
<strong>Stripe<br></strong>We use Stripe, a third-party payment processor, to handle payments securely. When you make a purchase, certain information necessary to process the payment (such as your name, billing address, and payment details) is shared with Stripe. Stripe’s use of your personal data is governed by their Privacy Policy, which you can view here: <a class="decorated-link" href="https://stripe.com/privacy" target="_new" rel="noopener" data-start="1240" data-end="1296">https://stripe.com/privacy</a>
<p><strong>Google Services<br></strong>We use various&nbsp; Google services (such as Google Analytics, Google Fonts, and reCAPTCHA) to improve our website, enhance security, and understand user behavior. When you interact with our site, certain information such as your IP address, browser type, and usage data may be transmitted to Google. Google may use cookies and similar technologies to collect and process this information. These cookies help us analyze traffic, improve performance, and ensure the security of our website. To learn more about how Google uses data and to view the list of cookies set by Google services, please visit: https://policies.google.com/technologies/cookies.</p>
</li>
<li>
<h2 class="privacy-policy-h2">Retention Of Your Information:</h2>
<p class="privacy-policy-p">We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.</p>
</li>
<li>
<h2>Links to other websites</h2>
<p>Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we may not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.</p>
</li>
<li>
<h2 class="privacy-policy-h2">Your Rights:</h2>
<p class="privacy-policy-p">Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at gdpr@fw3group.com. We will respond to your request in accordance with applicable law.</p>
<p class="privacy-policy-p">You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at gdpr@fw3group.com.</p>
<p class="privacy-policy-p">Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.</p>
</li>
<li>
<h2 class="privacy-policy-h2">Cookies Etc.</h2>
<p class="privacy-policy-p">To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our <a href="/privacy-cookie-policy">Cookie Policy.</a></p>
</li>
<li>
<h2 class="privacy-policy-h2">Security:</h2>
<p class="privacy-policy-p">The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.</p>
</li>
<li>
<h2 class="privacy-policy-h2">Grievance / Data Protection Officer:</h2>
<p class="privacy-policy-p">If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at FW3 Ltd, Unit 3 Woodlands Business Park, Burlescombe, Devon, EX16 7LL, email: gdpr@fw3group.com We will address your concerns in accordance with applicable law.</p>
</li>
<li>
<h2 class="privacy-policy-p">Cookie Policy</h2>
</li>
</ol>
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<h5>What are cookies?</h5>
<div class="cookie-policy-p">
<p>This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.</p>
<p>Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.</p>
</div>
<p>&nbsp;</p>
<h5>How do we use cookies?</h5>
<div class="cookie-policy-p">
<p>As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.</p>
<p>The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.</p>
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<h5>Types of Cookies we use</h5>
<h2><a name="list"></a>List of cookies we collect</h2>
<p>The following cookies are used by Critterkill / FW3 Limited.</p>
<div id="cookiefirst-cookies-table"></div>
<div>This cookie table has been created and updated by the <a href="https://cookiefirst.com">CookieFirst consent management platform</a>.</div>
<p>&nbsp;</p>
<h2>Consent to the use of cookies.</h2>
<p>For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: <a title="Cookiefirst page" href="https://cookiefirst.com">https://cookiefirst.com</a> referred to as CookieFirst.</p>
<p>When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.</p>
<p>CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).</p>
<h2>Data processing agreement</h2>
<p>We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.</p>
<h2>Server log files</h2>
<p>Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:</p>
<ul>
<li>Your consent status or the withdrawal of consent</li>
<li>Your anonymised IP address</li>
<li>Information about your Browser</li>
<li>Information about your Device</li>
<li>The date and time you have visited our website</li>
<li>The webpage url where you saved or updated your consent preferences</li>
<li>The approximate location of the user that saved their consent preference</li>
<li>A universally unique identifier (UUID) of the website visitor that clicked the cookie banner</li>
</ul>
<h2>Controlling your personal information</h2>
<p>Under the General Data Protection Regulations (GDPR) you have several rights in relation to the data we store about you:</p>
<ul>
<li>The right to access what information we have stored about you. You can issue a subject access request by emailing <a href="mailto:gdpr@fw3group.com?subject=Subject Access Request">gdpr@fw3group.com</a>.</li>
<li>The right to be forgotten and have your information removed from our systems.</li>
<li>The right to have your personal information corrected if it is inaccurate.</li>
<li>The right to be informed about the way we process and handle your data. You can read about how we process your data and handle it in this Privacy Policy.</li>
<li>The right to portability so that you can reuse your personal information for your own purposes including porting to another service provider.</li>
<li>The right to withdraw consent to receiving direct marketing messages and other consent-based processing at any time. Online customers can do this themselves by changing their Contact Preferences in their <a href="/newsletter/manage/">Account</a> page on this website. You may withdraw cookie consent and change preferences at any time. The “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies</li>
<li>The right to complain to your data protection regulator. In the United Kingdom this is the Information Commissioners Office or ICO for short. You can read more about your rights and GDPR here: <a href="https://ico.org.uk">https://ico.org.uk.</a>
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<p>Browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.</p>
<p>Chrome: <a href="https://support.google.com/accounts/answer/32050" target="_blank" rel="noopener">https://support.google.com/accounts/answer/32050</a></p>
<p>Safari: <a href="https://support.apple.com/en-in/guide/safari/sfri11471/mac" target="_blank" rel="noopener">https://support.apple.com/en-in/guide/safari/sfri11471/mac</a></p>
<p>Firefox: <a href="https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&amp;redirectlocale=en-US" target="_blank" rel="noopener">https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&amp;redirectlocale=en-US</a></p>
<p>Internet Explorer: <a href="https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc" target="_blank" rel="noopener">https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc</a></p>
<p>If you are using any other web browser, please visit your browser’s official support documents.</p>
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