WE ARE OPEN! ORDER BY 2PM FOR FREE NEXT WORKING DAY DELIVERY

CRITTERKILL DELIVERY & RETURNS POLICY

 

DELIVERY

 

Standard next working day delivery is FREE of charge

We also offer an alternative, premium next working day courier service with DPD which is available for a £2.95 delivery charge. If you choose this option, DPD will contact you and advise of a 1 hour delivery timeslot with the option of re-scheduling or leaving your order in a safe place or with a neighbour. A Saturday delivery service is additionally offered with DPD at a £7.95 delivery charge for orders placed before 2pm on Friday. 

Unfortunately, as of 31st January 2021, we are no longer able to ship our products outside the UK

 

How quickly will my order arrive?

Our aim is to dispatch all items ordered received before 2pm on the same working day. All orders are sent using a tracked 24h delivery service as standard.

Please note: orders placed on the weekend will not be delivered on Monday. These orders will be prepared and dispatched on the next working day (usually Monday). Bulky items (e.g. large insect control kits) may incur and additional 24 hour delay.

We will send you an email when your order has been dispatched, containing your tracking information.

While we always try our best to dispatch every order following the above timelines, during extremely busy periods dispatch times may increase by up to one day. We will keep you updated on the status of your order via email.

 

I don't want my friends / family / neighbours / housemates to know I have a problem. Will your packaging be discreet??

Absoultely. 100%. We undrestand that this can be a tricky time and we promise to deliver fast and discretely.

 

Delivery notifications

We will email you when your order is dispatched by us and our courier will email you on the day of delivery with a 1-hour delivery slot.

If you provide a mobile number when you checkout, our courier will also send an SMS message on the day of delivery with a 1-hour delivery slot.

 

Order tracking

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive another email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the courier's website

If you provide a mobile number when you checkout, the courier will send an SMS message on the day of delivery with a 1-hour delivery slot.

 

Manage your delivery

We have teamed up with the best UK couriers to provide our customers with the best delivery service possible which is both fast and flexible.

If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit the courier's website and easily re-arrange your delivery to something which suits you better. You can choose from the following options for your convenience:

  • Collect from depot
  • Leave in a safe place
  • Leave with a neighbour
  • Request a different delivery day

 

Local pickup

If you live locally you might want to pick your item up directly from us. If you wish to do this please call us in advance. You can find our contact details here.

If you have any questions please contact us or email enquiries@critterkill.co.uk

RETURNS


Critterkill offer a "no-quibble" returns policy. You may return an un-wanted item within 30 days of receipt for a full refund, inclusive of postage paid. You are however responsible for the cost and risk of loss or damage when returning the goods unless the item is faulty, received in error or not as described. We strongly recommend that you retain proof of postage when returning an item.

In the unlikely event that your item is faulty, received in error or not as described, you must Contact Us within 14 days of receipt so we can put it right.

If you wish to return a product for a refund but are unable to arrange for return to Critterkill / FW3 Ltd premises yourself, Critterkill / FW3 Limited can arrange for collection from the delivery address at a cost of £19 per order. This will be deducted from the refund for your returned items. Please include a completed copy of our returns form with a reason for return to help us process your return as efficiently as possible. Please enclose the form with the product and package up securely in the original packaging if possible. We will provide an exchange or refund as required. Items should be returned in their original packaging within 30 days. We cannot assume responsibility for returned items that are lost in the post so we recommend that you use a service that provides a certificate of postage and a tracking number. Your statutory rights are not affected. If you have any other queries please call us on 01823 672 970 or email us at enquiries@critterkill.co.uk and quote your order number.

Please return all goods to:
Critterkill Returns
Unit 3, Woodlands Business Park
Burlescombe, Devon
EX16 7LL